Frequently Asked Questions
Products-Related
Yes, we offer customization options. If you have specific requirements for product specifications, packaging, or formulations, please contact our customer service, and we will provide solutions tailored to your needs.
Our chemicals are primarily used for disinfection and water treatment, with applications across industries like manufacturing, agriculture, potable water treatment, and wastewater management. Our products ensure efficiency, safety, and environmental sustainability for various needs.
Our products comply with international environmental standards, and we follow strict eco-friendly practices during production. If you need detailed environmental certifications or test reports, please feel free to request them.
All our products come with detailed instructions and Safety Data Sheets (SDS). Please read them carefully before use to ensure safe handling and application.
Yes, we offer product samples for testing. Please contact our sales team for more information on sample policies. Sample availability and costs may vary depending on the product.
You can place an order through our website or contact us via WhatsApp. We’ll provide a quote and delivery time based on your requirements.
Shipping & Service
We work with trusted international logistics partners to ensure safe and timely shipping of your products. For sea freight, we offer flexible options such as FCL (Full Container Load) or LCL (Less than Container Load), depending on the size of your order. Shipping times vary depending on your location, but we always aim to deliver your goods as quickly as possible.
Yes, we can arrange door-to-door delivery services for your convenience. We coordinate with logistics companies to ensure the smooth delivery of your goods from our factory to your doorstep.
Once your order is shipped, we will provide you with a tracking number. You can use this number to track your shipment through the logistics provider’s website or contact us for updates.
We offer a warranty on our products to ensure their quality and reliability. If you encounter any issues with the products, please reach out to us. Our customer support team will assist you with troubleshooting and, if necessary, arranging for a replacement or refund.
Yes, we offer comprehensive after-sales support, including product usage guidance, technical assistance, and quick response services in case of any issues.
Our team is committed to providing solutions to ensure your satisfaction. Feel free to adjust or add any more specific questions based on customer feedback!
You can contact our after-sales support team via email, phone, or WhatsApp. We’re here to help with any questions or concerns you may have regarding your order or our products.
This FAQ section should help clear up any concerns your customers might have about shipping and after-sales services. If there’s anything specific you need to add or adjust, let us know!
